Privacy Policy

A. Information You Provide Directly

We may collect information that you voluntarily submit through our website or provide during communications with us, including:

• Name;
• Mailing or service address;
• Email address;
• Telephone or mobile-phone number;
• Preferred method of contact;
• Property details and requested services;
• Information submitted through our quote or estimate forms;
• Photographs or other files you voluntarily upload;
• Scheduling and availability information;
• Questions, comments, and other communications;
• Information provided through telephone calls, text messages, email, or messaging services; and
• Information submitted through employment applications.

Please do not submit Social Security numbers, financial-account passwords, medical records, or other highly sensitive information through a website form, email, or text message unless we specifically request it through a secure method.

B. Quote and Estimate Information

Our website may use QuoteIQ or another third-party quote-management or customer-relationship platform (“Quote Platform”) to receive, process, schedule, and manage quote requests.

Information submitted through a Quote Platform may include:

• Your name and contact information;
• Property address;
• Service-request details;
• Photos of the property;
• Preferred dates or scheduling information;
• Communications concerning the requested service; and
• Other information needed to prepare or manage an estimate.

Information submitted through a Quote Platform may be processed and stored by that provider under its own privacy policy and terms. BVPW uses reasonable efforts to select service providers that maintain appropriate safeguards and to require them to use information only for authorized business purposes.

C. Telephone, Text, and Email Communications

If you call, text, or email BVPW, we may collect and retain the information included in those communications, including your telephone number, email address, message content, property details, and service history.

We may use this information to respond to your request, provide estimates, schedule services, communicate about an appointment, address a customer-service matter, or maintain business records.

We do not use this Privacy Policy to authorize recording of telephone calls. If a call is recorded or monitored, we will provide any notice or obtain any consent required by applicable law.

D. Employment-Application Information

If you apply for employment through our website or by email, we may collect:

• Name and contact information;
• Position applied for;
• Résumé or work history;
• Cover letter;
• Availability;
• Employment and educational background;
• Licenses, certifications, and relevant qualifications;
• Information voluntarily provided in an application or interview; and
• References or other information reasonably needed to evaluate your application.

Employment applicants should not submit Social Security numbers, bank-account information, medical information, or other sensitive personal information during the initial application process unless specifically requested through an appropriate secure process.

Applicant information is used for recruitment, hiring, onboarding, employment administration, compliance, and related legitimate business purposes. It is not used for customer marketing.

E. Automatically Collected Information

When you visit our website, certain information may be collected automatically by our hosting provider, analytics tools, security tools, or similar technologies, including:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device type and operating system;
• Approximate geographic location derived from an IP address;
• Pages viewed and links clicked;
• Date, time, and duration of visits;
• Referring website or search terms;
• Website performance and error information; and
• Other technical or usage information.

We use this information in aggregate or otherwise as reasonably necessary to operate, secure, maintain, analyze, and improve the website.

Our website may use cookies, pixels, log files, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember preferences;
• Understand website traffic and usage;
• Measure marketing or advertising effectiveness;
• Detect fraud, abuse, or security threats;
• Improve website performance; and
• Provide or support embedded content or third-party services.

Some cookies may be placed by third-party service providers, such as hosting, analytics, security, quote-management, or embedded-content providers.

You may be able to control cookies through your browser settings or device controls. Disabling cookies may affect website functionality. If the website provides a cookie-preference tool, your choices may also be managed through that tool.

BVPW will update this Privacy Policy if its use of cookies or similar technologies materially changes.

We may use personal information for the following purposes:

• Responding to inquiries and quote requests;
• Preparing estimates;
• Scheduling, providing, and managing services;
• Communicating about appointments, projects, weather delays, payments, or customer-service issues;
• Confirming service locations and property details;
• Processing or administering transactions, where applicable;
• Maintaining customer and business records;
• Managing employment applications and recruitment;
• Evaluating qualifications for employment;
• Operating, maintaining, and improving the website;
• Monitoring website performance;
• Preventing fraud, abuse, or unauthorized activity;
• Protecting the safety, rights, property, and security of BVPW, its customers, applicants, employees, and others;
• Complying with legal, regulatory, insurance, and contractual obligations;
• Enforcing our agreements and policies; and
• Performing other purposes disclosed at the time information is collected or otherwise permitted by law.

We will not use personal information for materially different purposes without providing any notice or obtaining consent required by applicable law.

BVPW does not sell personal information for money or other valuable consideration.

We may disclose personal information in the following circumstances:

A. Service Providers

We may share information with service providers that assist us with business operations, including:

• Website hosting and technical support;
• QuoteIQ or other quote-management platforms;
• Email, telephone, text-message, and communication providers;
• Scheduling and customer-relationship-management tools;
• File-storage and document-management providers;
• Analytics and website-performance providers;
• Security, fraud-prevention, and spam-detection providers;
• Information-technology support;
• Payment-processing providers, where applicable;
• Insurance, accounting, legal, and professional advisers; and
• Employment-recruiting or applicant-management services.

These providers may access information only as reasonably necessary to perform services for BVPW or as otherwise permitted by law. Their handling of information may also be governed by their own privacy policies.

B. Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with a subpoena, court order, law, regulation, or governmental request;
• Protect against fraud, abuse, or security threats;
• Investigate or prevent suspected unlawful activity;
• Protect the safety, rights, or property of BVPW or another person;
• Establish, exercise, or defend legal claims; or
• Enforce our agreements or policies.

C. Business Transfers

If BVPW is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and any required notices.

D. With Your Direction or Consent

We may disclose information when you request or authorize us to do so.

Unless specifically requested through a secure process, BVPW does not intend to collect the following through ordinary website forms, email, or text messages:

• Social Security numbers;
• Driver’s-license numbers;
• Bank-account passwords;
• Credit-card numbers;
• Medical records;
• Precise geolocation;
• Biometric identifiers; or
• Other highly sensitive personal information.

If you voluntarily provide such information through an unsecured channel, you do so at your own risk. Contact us promptly if you believe you have accidentally submitted sensitive information.

Applicant information may be accessed by BVPW personnel, owners, managers, interviewers, professional advisers, and service providers who have a legitimate need to evaluate or administer an application.

We may retain applicant information for the period reasonably necessary to:

• Evaluate the current application;
• Consider the applicant for future opportunities;
• Maintain recruitment records;
• Respond to legal or regulatory requirements;
• Defend against claims; or
• Maintain business records.

If an applicant would like BVPW to delete résumé or cover-letter information, the applicant may submit a request using the contact information in Section 11. Deletion may be subject to legal, administrative, or record-retention requirements.

BVPW does not make employment decisions solely through an automated process intended to produce legal effects concerning an applicant.

BVPW retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide or administer services;
• Maintain business, tax, accounting, insurance, and customer-service records;
• Manage employment applications and personnel matters;
• Resolve disputes;
• Enforce agreements;
• Comply with legal obligations; and
• Detect, prevent, or investigate security incidents or unlawful activity.

Retention periods vary depending on the type of information, the reason it was collected, the nature of the relationship, and applicable legal or business requirements.

When personal information is no longer reasonably necessary, BVPW will take reasonable steps to delete, destroy, anonymize, or securely dispose of it, subject to applicable law and the capabilities of relevant service providers.

BVPW maintains reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle and the size and resources of our business.

Safeguards may include:

• Limiting access to personal information based on business need;
• Using account controls and authentication procedures;
• Maintaining reasonable device, software, and network security;
• Using secure service providers where reasonably available;
• Training or instructing personnel regarding confidentiality and security;
• Maintaining procedures for handling and disposing of records; and
• Reviewing security practices periodically and after material changes or incidents.

No website, email transmission, electronic storage system, or method of transmission is completely secure. Accordingly, BVPW cannot guarantee absolute security.

If BVPW experiences a security incident involving personal information, we will respond and provide notices as required by applicable law, including applicable Massachusetts data-breach notification requirements.

Our website and services are not directed to children under 13, and BVPW does not knowingly collect personal information from children under 13 through the website.

If a parent or guardian believes that a child under 13 has provided personal information to BVPW, the parent or guardian should contact us using the information in Section 11. Upon verification, BVPW will take reasonable steps to delete the information unless retention is required by law.

Our website may contain links to third-party websites, social-media pages, messaging services, or other online services. These third parties may collect information independently and maintain their own privacy policies.

BVPW is not responsible for the privacy, security, content, or practices of third-party websites or services. You should review the privacy policies of any third party before providing information or using its services.

You may contact BVPW to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of personal information, subject to applicable exceptions;
• Ask questions about our information practices;
• Withdraw consent where processing is based on consent;
• Opt out of certain nonessential email communications; or
• Request information about the service providers that process your information.

To submit a privacy request, contact:

Blackstone Valley Power Washing

Email: info@bv-powerwashing.com

Telephone: (508) 277-8813

Mailing Address: Milford, MA

Please include enough information for us to understand and respond to your request. We may need to verify your identity before completing certain requests. We will not require you to provide more information than reasonably necessary to verify your request.

Some information may not be deleted or disclosed where retention or nondisclosure is permitted or required by law, including information needed to complete a transaction, provide a service, comply with legal obligations, maintain security, resolve disputes, or exercise legal rights.

You may opt out of promotional email communications by using the unsubscribe instructions in the message or contacting us. Even if you opt out of promotional communications, we may continue to send non-promotional communications concerning requested services, appointments, transactions, safety matters, or other necessary business communications.

If you contact BVPW by telephone, text message, or email, standard carrier or internet charges may apply.

BVPW operates from Massachusetts and seeks to comply with applicable Massachusetts privacy, consumer-protection, data-security, and breach-notification requirements, including:

• Massachusetts General Laws Chapter 93H;
• 201 CMR 17.00, Standards for the Protection of Personal Information of Residents of the Commonwealth;
• Applicable Massachusetts consumer-protection requirements; and
• Other applicable federal and state privacy and data-security laws.

BVPW maintains or intends to maintain a written information-security program appropriate to the size and resources of the business, the volume and nature of personal information handled, and the risks associated with that information.

BVPW is a Massachusetts-based service provider primarily serving Massachusetts, Rhode Island, and surrounding New England communities. The applicability of privacy laws may depend on factors including a person’s location, the nature and amount of information collected, the company’s annual revenue, and other statutory thresholds.

To the extent a privacy law applies to BVPW, BVPW will provide the rights and disclosures required by that law. This Privacy Policy is not intended to waive any rights that cannot lawfully be waived.

BVPW does not sell personal information. We also do not knowingly use personal information for cross-context behavioral advertising. If our practices change, this Privacy Policy will be updated before or when required by applicable law.

BVPW may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, technology, or legal obligations.

The revised policy will be posted on this page with a new “Last Updated” date. Changes become effective when posted unless a later effective date is stated.

Your continued use of the website after an updated policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by law.

If you have questions, concerns, or requests relating to this Privacy Policy or BVPW’s handling of personal information, contact:

Blackstone Valley Power Washing

Email: info@bv-powerwashing.com

Telephone: (508) 277-8813

Mailing Address: Milford, MA

Business Hours: Monday–Saturday, 7:00 AM–6:00 PM